Shipping policy
Currently, orders from HSU Shop will be shipped within the US, UK, DE, and China warehouses.
Please note we are unable to deliver to PO BOX addresses of any kind as the couriers we use require a signature to confirm delivery. Please fill in the detailed address at checkout.
HANDLING TIME:
When receiving an order, usually it will take 1-3 working days to prepare the products prior to shipment.
China Warehouse: 1-3 working days
US, UK, And DE Warehouse: 1-2 working days
SHIPPING CARRIERS:
HSU uses the most appropriate carriers in the business to make sure your order gets to you on time, such as DHL, FedEx, UPS, USPS, and others. The shipping carriers may vary depending on your shipping address, country, and region. Once your order is ready for delivery, you will receive an email titled with Your Order Is On The Way from us with the tracking ID.
ESTIMATED SHIPPING TIME:
Ship from US Warehouse: About 2-5 Working Days
Ship from UK Warehouse: About 2-7 Working Days
Ship from DE Warehouse: About 2-7 Working Days
Ship from China Warehouse: About 10-30 Working Days
ADDITIONAL FEE:
*Please note that the customer shall be responsible for any additional fee caused by redirect requests on your side when the product has been shipped already.
*If you refuse a shipment from HSU Shop or do not take necessary steps to retrieve your shipment after we have attempted delivery at your nominated shipping address you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to HSU Shop. This amount will be deducted from your merchandise refund.
SHIPPING DELAY CAUSED BY CORONA PANDEMIC & PUBLIC HOLIDAYS
The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. HSU Shop shall not be held liable for delays to the estimated delivery in the below circumstances.
*Please note that there will be shipping delays because of the Corona pandemic around the world. Also, there would be shipping delays during public holidays in the US, EU, China, or your countries, such as the Christmas or New Year holiday.
*HSU Shop shall not be held liable for delays to the estimated delivery date provided natural disaster, strike, and customs inspection occur during delivery.